Job Description
Join Print That Now! Pte. Ltd., a fast-paced retail print leader in Paya Lebar, as our Print Production & Customer Service Specialist. This hands-on role focuses on production excellence and customer satisfactionânot graphic design. You will be the bridge between client needs and flawless print execution, ensuring every order meets our high standards of quality and timeliness.
In this dynamic position, you will manage the entire print production workflow: from receiving and processing orders to operating digital printing equipment, performing quality checks, and coordinating with suppliers. You will also provide exceptional face-to-face and phone support to walk-in and corporate customers, guiding them through product options, materials, and turnaround times. If you thrive in a lively environment, enjoy solving operational challenges, and take pride in delivering tangible results, this role is for you.
We are looking for a detail-oriented team player with strong organisational skills and a commitment to service excellence. No previous design experience requiredâjust a willingness to learn, a customer-first attitude, and the ability to work efficiently under pressure. Join us and grow your career in the thriving Singapore print industry.
Responsibilities
- Receive, review, and process print orders accurately via phone, email, and walk-in channels.
- Operate digital printing, binding, trimming, and finishing equipment to ensure high-quality output.
- Conduct pre-flight checks and quality control inspections on all printed materials before handover.
- Advise customers on print materials, finishes, sizes, and turnaround times to match their project needs.
- Monitor inventory levels of paper, toner, and other supplies; reorder as necessary to avoid downtime.
- Maintain a clean, organised, and safe production area in compliance with workplace safety guidelines.
- Coordinate with external vendors for specialised services (e.g., large-format printing, lamination) when required.
- Provide timely updates to customers regarding order status, delays, or changes, ensuring a smooth experience.
Qualifications
- Minimum GCE âOâ Level, NITEC, or equivalent qualification.
- At least 1 year of experience in print production, customer service, or a related hands-on retail environment.
- Familiarity with basic digital printing (e.g., Canon, Xerox, Konica Minolta) is a strong advantage.
- Proficiency in English (verbal and written) to communicate effectively with customers and team members.
- Strong attention to detail and the ability to multitask in a fast-paced setting.
- Basic computer literacy (MS Office, order management systems) and willingness to learn new software.
- Physical stamina to stand for extended periods and lift moderately heavy materials (up to 15 kg).
- Customer-focused mindset with a positive, problem-solving attitude.