Job Description
Join TTEC’s dynamic retail account team in Cainta, Rizal and become the voice that drives exceptional customer experiences. As a Retail Account Associate, you will handle inbound inquiries, resolve issues promptly, and contribute to team goals while enjoying a supportive work environment and competitive compensation up to ₱31,000 per month.
This role offers clear career progression, ongoing training, and the chance to work with leading brands in the retail sector. If you are passionate about delivering top‑notch service and thrive in a fast‑paced setting, TTEC invites you to grow your career with us.
Benefits include HMO coverage, paid leave, performance bonuses, and a collaborative culture that values innovation and teamwork. You’ll receive comprehensive onboarding and continuous skill‑development workshops to stay ahead in the evolving customer service landscape.
Responsibilities
- Handle inbound customer calls, emails, and chat inquiries related to retail accounts.
- Resolve customer issues efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately following company protocols.
- Identify upselling and cross‑selling opportunities to boost revenue.
- Maintain detailed records of interactions in the CRM system.
- Collaborate with team leaders and peers to meet daily and monthly targets.
- Participate in regular training sessions to enhance product knowledge and service skills.
- Adhere to company policies, data security standards, and quality assurance guidelines.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 6 months experience in a call center or customer service role.
- Excellent verbal and written communication skills in English and Tagalog.
- Strong problem‑solving abilities and a customer‑centric mindset.
- Proficiency with basic computer applications and CRM software.
- Ability to work flexible shifts, including weekends and holidays.
- Positive attitude, teamwork orientation, and reliability.
- Willingness to learn and adapt to new processes and technologies.