Job Description
Join CIMB Group's dynamic sales team as a Retail Telemarketing Consultant, where you'll become a brand ambassador connecting customers with innovative banking solutions. This full-time role offers the opportunity to develop exceptional sales techniques while representing one of Asia's leading financial institutions. You'll engage with potential clients through strategic outbound calls, promoting CIMB's comprehensive range of retail products including credit cards, personal loans, and investment options. The position provides comprehensive training on financial products and compliance standards, ensuring you deliver accurate information while building trust with customers. CIMB offers a collaborative environment where your contributions directly impact business growth and customer satisfaction. With competitive compensation and structured career progression paths, this role is ideal for motivated individuals seeking long-term success in Malaysia's financial sector.
Responsibilities
- Conduct outbound telemarketing campaigns to acquire new customers for retail banking products
- Deliver persuasive product presentations tailored to customer financial needs
- Maintain accurate customer records and sales activity documentation in CRM systems
- Achieve monthly sales targets through effective lead conversion strategies
- Build and nurture long-term customer relationships through proactive follow-ups
- Stay updated on product features, promotions, and regulatory compliance requirements
- Collaborate with team members to share market insights and optimize sales approaches
- Participate in regular training sessions to enhance product knowledge and sales techniques
Qualifications
- Minimum SPM qualification with diploma or degree preferred
- 1-2 years experience in telemarketing, sales, or customer service
- Excellent communication skills with persuasive telephone manner
- Strong negotiation and closing abilities to convert leads
- Proficient in CRM software and Microsoft Office applications
- Results-oriented mindset with ability to meet performance targets
- Positive attitude and self-motivated work ethic
- Strong understanding of banking products and financial services