Job Description
CareDesk is seeking a proactive Revenue Cycle Management Associate to join our Manila-based team. In this role, you will support daily operations, vendor coordination, and customer issue resolution, while maintaining calendars, CRM data, and efficient office workflows. You will help ensure accuracy of client billing, timely payments, and reliable reporting to support decision-making across the revenue cycle.
Key responsibilities include collaborating with vendors and internal teams, resolving billing discrepancies, monitoring service level targets, and producing routine performance reports. You will handle inquiries related to billing and payments and assist with data entry, documentation, and process improvements to optimize revenue collection and cash flow. You will also assist with onboarding, training, and maintaining a clean, organized CRM environment to enable seamless client communication.
To succeed, you should be detail-oriented, have strong communication and problem-solving skills, and be comfortable working in a fast-paced, hybrid environment. Prior experience in revenue cycle management, accounts receivable, or call center operations is advantageous. This full-time role is based in Makati City, Metro Manila, Philippines, with a competitive salary and opportunities for growth within CareDesk's dynamic team.
Responsibilities
- Maintain and optimize revenue cycle workflows including billing and collections to ensure timely cash flow.
- Coordinate with vendors and internal teams to resolve billing discrepancies and payment issues.
- Manage calendars, scheduling, and CRM data entry to support smooth office operations and client communications.
- Respond to customer inquiries related to billing, payments, and account status with professionalism and clear communication.
- Prepare and distribute routine performance reports, monitor cycle times, and escalate risks as needed.
- Assist with onboarding and training for new clients, ensuring accurate documentation and process adherence.
Qualifications
- High school diploma or bachelor’s degree; relevant certifications are a plus.
- 1+ year experience in revenue cycle management, accounts receivable, or customer service (BPO/call center).
- Strong verbal and written communication skills in English; able to interact with diverse stakeholders.
- Proficiency with CRM systems and MS Office; data-entry accuracy and attention to detail.
- Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities.
- Location: Makati City or willing to commute; candidates must be eligible to work in the Philippines.