Job Description
Join Motion Media Works as a Sales & Operations Executive on the evening shift with remote work options for Malaysia-based professionals. You will be the primary contact for inquiries, guide customers through the sales process, and coordinate operational tasks to ensure timely delivery and exceptional service.
In this role you will handle inquiries, close jobs, and manage ongoing customer communication throughout the sales and delivery lifecycle. You will collaborate with sales, operations, and support teams to streamline workflows, optimize order fulfillment, and maintain service levels. A strong focus on accuracy, responsiveness, and professional communication will drive customer satisfaction and measurable business outcomes.
Responsibilities include managing inbound inquiries, processing orders, and ensuring accurate data entry in our CRM. You will monitor performance metrics, provide timely status updates, and escalate issues as needed. This is a remote-friendly position suitable for highly organized individuals who thrive in a fast-paced environment and enjoy solving problems. We offer a competitive salary of RM 4,800 to RM 5,500 per month, a supportive culture, and opportunities for growth in sales and operations. If you are motivated, detail-oriented, and customer-focused, apply today to join Motion Media Works in Kuala Lumpur.
Responsibilities
- Manage inbound inquiries, convert leads to sales, and close jobs while accurately updating CRM records.
- Coordinate order processing, scheduling, and delivery to ensure on-time and accurate fulfillment.
- Maintain proactive, clear communication with customers, providing status updates and resolving issues.
- Collaborate with sales, operations, and support teams to optimize workflows and service levels.
- Monitor key performance indicators, quality assurance, and reporting; identify improvement opportunities.
- Maintain accurate data in CRM and generate essential reports to support management decision-making.
Qualifications
- Experience in sales coordination, customer service, or a call center environment.
- Excellent verbal and written communication in English; Malay language skills are a plus.
- Strong organizational skills with ability to multitask and prioritize in a remote setup.
- Proficiency with CRM systems, ticketing tools, and MS Office; quick to learn new software.
- Ability to work the evening shift and remote setup with self-motivation and reliability.
- Customer-focused mindset with problem-solving ability and stakeholder management.