Job Description
Are you a passionate professional with a knack for delivering exceptional customer experiences? We are currently seeking a dedicated Service Advisor to join our automotive team in Perai, Penang. In this role, you will act as the primary point of contact for our clients, ensuring that every vehicle service journey—from initial reception to final delivery—is seamless, professional, and exceeds expectations.
As a Service Advisor, you will play a pivotal role in maintaining our reputation for excellence. We are looking for an individual who thrives in a fast-paced environment, possesses strong communication skills, and has a genuine interest in automotive customer care. If you are organized, customer-focused, and eager to build lasting relationships with vehicle owners, we want to hear from you.
Responsibilities
- Greet customers promptly and professionally, identifying their service needs through effective questioning and vehicle inspection.
- Coordinate the end-to-end service process, ensuring clear communication between the customer and the technical workshop team.
- Provide accurate cost estimates and clear explanations of recommended repairs or maintenance tasks.
- Manage service scheduling and workflow to ensure timely vehicle delivery.
- Maintain detailed records of customer interactions, service history, and repair orders in our management system.
- Perform follow-up calls after service completion to ensure customer satisfaction and address any post-service concerns.
- Upsell value-added maintenance services and promote service packages to enhance vehicle longevity.
Qualifications
- Minimum SPM/STPM/Diploma in Automotive Engineering, Business Administration, or a related field.
- Proven experience in a customer service role, preferably within the automotive, hospitality, or retail industry.
- Excellent verbal and written communication skills in Bahasa Malaysia, English, and/or Mandarin (an advantage).
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in basic computer applications and database management.
- A valid driver’s license and a clean driving record.
- Ability to work well within a team and contribute to a positive workplace culture.