Job Description
Join Bestank Manufacturing Corporation as a Service Center Coordinator and become a vital part of our dynamic team in Davao! In this role, you will serve as the primary point of contact for customers seeking clarification on problems or solutions related to our products and services.
You will be responsible for identifying specific information needed to resolve customer inquiries efficiently, coordinating with various departments to ensure timely responses, and maintaining accurate records of all service-related interactions. Your excellent communication skills and attention to detail will help us deliver exceptional customer experiences while supporting our company's commitment to quality and customer satisfaction.
This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced environment and enjoys problem-solving. We offer competitive compensation, opportunities for professional growth, and a supportive work environment where your contributions truly matter.
Responsibilities
- Receive and respond to customer inquiries via phone, email, and in-person visits regarding product information and service requests
- Identify and clarify specific information needed to resolve customer problems or provide accurate solutions
- Coordinate with internal teams to ensure timely resolution of customer issues and service delivery
- Maintain comprehensive records of all service interactions, updates, and resolutions in the company database
- Process service orders, scheduling, and tracking of customer appointments
- Generate reports on service metrics and customer feedback for management review
- Assist in training new service center staff on procedures and customer handling
Qualifications
- Bachelor's degree in Business Administration, Customer Service, or related field preferred
- Minimum of 2 years experience in customer service, service coordination, or administrative support roles
- Strong analytical skills with the ability to identify and clarify problem details effectively
- Excellent verbal and written communication skills in English and Filipino
- Proficient in Microsoft Office applications and database management systems
- Experience with CRM software and service ticketing systems is an advantage
- Ability to work flexible hours and handle multiple tasks simultaneously
- Detail-oriented with strong organizational and time management abilities