Job Description
Join lndocool as a Service Technician and become a vital member of our field service team. Based in Citeureup, Jawa Barat, you will deliver on-site technical support for our customers, focusing on installation, commissioning, routine maintenance, and repair of complex equipment. This full-time role blends hands-on electrical, mechanical, and instrumentation work with strong problem-solving and customer-service skills. You will diagnose issues, isolate faults, implement durable solutions that minimize downtime, and document service activities for our knowledge base and customer records. You will collaborate with product specialists and parts teams to ensure timely availability of spare parts and adherence to safety and quality standards.
Responsibilities include diagnosing faults using standard test equipment, reading manuals and schematics, and applying corrective actions with precision. You will perform preventive maintenance, calibrate equipment, and test performance to ensure reliability. You will participate in on-site installation and commissioning, train customers on operation and basic maintenance, and provide clear, professional communication about findings and recommendations. You will maintain accurate service logs, report issues to the internal teams, and contribute to a culture of continuous improvement. Above all, you will prioritize safety and compliance with company policies, local regulations, and industry best practices.
We offer a supportive work environment, ongoing technical training, and competitive compensation. If you are customer-focused, detail-oriented, and eager to develop your career in West Java and beyond, this is the right opportunity for you.
Responsibilities
- Perform on-site installation, maintenance, and repair of equipment, ensuring optimal performance and uptime.
- Diagnose faults using testing tools, read manuals and schematics, and implement durable corrective actions.
- Install, calibrate, and test electrical, mechanical, and instrumentation systems.
- Conduct preventive maintenance and condition monitoring; maintain accurate service reports.
- Provide clear, professional communication with customers and internal teams.
- Adhere to safety standards, quality procedures, and company policies.
- Collaborate with product specialists and parts teams to ensure timely availability of spares and parts.
Qualifications
- Diploma or degree in Electrical, Mechanical Engineering, or related field; technical certifications are a plus.
- 1+ years of field service, maintenance, or related hands-on experience; trainee programs welcomed.
- Strong knowledge of electrical and mechanical systems, with troubleshooting skills.
- Ability to read schematics, manuals, and operate basic diagnostic tools.
- Excellent problem-solving, communication, and customer service skills.
- Willingness to travel locally and possess a valid driver’s license; own transportation is a plus.
- Safety-conscious with a focus on quality and continuous improvement.