Job Description
Join the dynamic Finance Operations team at WPP, the world leader in creative transformation. We are currently seeking a meticulous and results-driven Collection Specialist to join our Shared Service Centre (SSC) in Petaling, Selangor. In this critical role, you will act as a vital link in our financial ecosystem, ensuring the timely recovery of accounts receivable while maintaining exemplary relationships with our global clients.
As a key member of our finance department, you will manage complex aging reports, drive collection strategies, and resolve billing discrepancies. We are looking for a proactive professional who thrives in a fast-paced, multinational corporate environment and possesses the analytical mindset required to optimize cash flow operations. If you are passionate about financial excellence and looking to build a career within a world-class creative agency network, we invite you to apply today.
Responsibilities
- Manage the end-to-end collection process for assigned client portfolios to ensure timely payment.
- Monitor and analyze accounts receivable aging reports to identify overdue accounts and mitigate credit risks.
- Conduct professional communication via email and telephone with clients to resolve payment delays or disputes.
- Collaborate closely with internal stakeholders, including billing and sales departments, to ensure accurate invoice processing.
- Reconcile complex client accounts and allocate incoming payments accurately in the ERP system.
- Prepare periodic reporting on collection performance and outstanding receivables for management review.
- Identify and escalate significant collection issues promptly to ensure adherence to company credit policies.
Qualifications
- Bachelor’s Degree in Finance, Accounting, Business Administration, or a related field.
- Minimum 2-3 years of proven experience in accounts receivable, credit control, or debt collection.
- Strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and experience with ERP systems (SAP, Oracle, or similar).
- Excellent command of English, both verbal and written, with strong negotiation and interpersonal skills.
- Detail-oriented mindset with a high level of integrity and ability to handle confidential information.
- Strong problem-solving abilities and a proactive approach to process improvement.
- Ability to thrive in a high-volume, deadline-driven Shared Service Centre (SSC) environment.