Job Description
Join TTEC Novaliches and kickstart a rewarding career in the telecommunications industry. As a Customer Service Representative, you will be the frontline advocate for our clients, delivering exceptional support that drives satisfaction and loyalty.
In this full‑time role, you will handle inbound and outbound interactions across phone, email, and live chat, troubleshoot service issues, and provide accurate information about our products and plans. You’ll work collaboratively with a dynamic team, receive ongoing training, and have clear pathways for advancement within TTEC’s global network.
We offer a competitive monthly salary ranging from ₱24,000 to ₱28,000, plus performance incentives, comprehensive benefits, and a supportive work environment located in the heart of Novaliches, Metro Manila. If you are passionate about helping others, possess strong communication skills, and thrive in a fast‑paced setting, we invite you to apply today and grow your telco career with us.
Responsibilities
- Manage inbound and outbound customer calls, emails, and chat inquiries promptly and professionally.
- Diagnose and resolve service, billing, and technical issues according to company guidelines.
- Provide accurate product information and promote upsell/cross‑sell opportunities.
- Document interactions accurately in the CRM system and follow up to ensure closure.
- Adhere to quality standards, attendance, and schedule requirements.
- Participate in team meetings, training sessions, and continuous improvement initiatives.
- Contribute to a positive team culture by sharing knowledge and supporting colleagues.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 6 months experience in a customer service or call center environment (fresh graduates welcome).
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem‑solving abilities and attention to detail.
- Proficiency with basic computer applications and CRM software.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Customer‑oriented mindset with a positive attitude and resilience.