Job Description
Lavish Avenue Manila is seeking a dynamic Store Manager to lead our spa operations in Paranaque City, Metro Manila. In this key leadership role, you will oversee the day‑to‑day activities of the spa, ensuring seamless workflows, delivering an exceptional client experience, and maintaining the luxurious atmosphere that our brand is known for. You will collaborate with a passionate team of therapists, receptionists, and support staff to uphold high service standards, drive sales performance, and implement innovative wellness programs.
Your responsibilities will include recruiting, training, and developing staff, monitoring inventory and supplies, managing budgets, and coordinating marketing initiatives to boost visibility and revenue. You will act as the primary point of contact for client inquiries and feedback, resolving issues promptly to foster lasting relationships and a stellar reputation. By analyzing sales data and customer trends, you will identify opportunities for growth, optimize operational efficiency, and ensure compliance with health, safety, and sanitation regulations.
We offer a supportive work environment, opportunities for professional development, and a competitive compensation package that includes performance bonuses and staff benefits. If you are a motivated leader who thrives in a fast‑paced retail or hospitality setting and want to contribute to the continued success of a premium lifestyle brand, we would love to hear from you.
Responsibilities
- Direct and coordinate daily spa operations to ensure smooth workflow and high‑quality service delivery.
- Lead, train, and motivate a team of spa staff, fostering a culture of excellence and continuous improvement.
- Manage inventory, ordering supplies, and controlling costs to meet budgetary targets.
- Develop and implement sales strategies to achieve revenue goals and enhance client satisfaction.
- Monitor compliance with health, safety, and sanitation standards.
- Handle client inquiries, feedback, and complaint resolution to maintain a positive reputation.
- Prepare operational reports, track performance metrics, and report to senior management.
Qualifications
- Proven experience in a supervisory or management role within retail, hospitality, or spa environments.
- Strong leadership and team‑building skills with the ability to inspire and guide staff.
- Excellent communication and interpersonal abilities for client and employee interaction.
- Solid understanding of sales, inventory, and financial controls.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent; a bachelor's degree in business, hospitality, or related field is a plus.
- Proficiency in Microsoft Office and basic point‑of‑sale (POS) systems.
- Customer‑focused mindset with a passion for delivering premium service.