Job Description
Join Vee Healthtek PH as a Team Lead for AR Healthcare and steer a high-performing accounts receivable team dedicated to healthcare clients. Based in Ortigas, Metro Manila, you will mentor AR specialists, monitor performance, and drive process improvements to ensure accurate billing, timely collections, and exceptional client service. This leadership role combines people management with strategic operation excellence in a fast-paced call center environment.
In this role, you will own daily AR operations, guide staff through billing cycles, claim processing, payment postings, and collections activities. You will collaborate with healthcare providers, insurance payers, and internal departments to resolve discrepancies, optimize cash flow, and uphold data privacy and compliance standards. Your insights will shape new workflows, training programs, and quality initiatives designed to exceed service level agreements and patient satisfaction targets.
Vee Healthtek offers a dynamic, supportive culture with growth opportunities for professionals who are passionate about healthcare finance and customer service excellence. If you are a proactive leader with a relentless eye for accuracy and efficiency, we want to hear from you.
Responsibilities
- Lead and manage the AR Healthcare team, setting priorities and coaching for peak performance
- Monitor key metrics (DSO, aging, call quality, AHT) and drive improvement plans
- Oversee end-to-end AR processes: claim submission, invoice generation, posting, and payment reconciliation
- Coordinate with healthcare providers, insurance payers, and internal departments to resolve discrepancies
- Identify and implement process improvements, automation, and standard operating procedures
- Manage staffing, training, performance reviews, and career development
- Ensure compliance with healthcare regulations and data privacy standards (Data Privacy Act in the Philippines)
- Handle escalations, resolve client and patient inquiries with a focus on service excellence
Qualifications
- Bachelor's degree in Business, Finance, Healthcare Administration, or a related field
- 3-5+ years of experience in accounts receivable, healthcare billing, or BPO environments
- 1-2+ years of people leadership or supervisory experience
- Strong leadership, communication, and analytical skills
- Proficiency with ERP/accounting software, MS Excel, and AR automation tools
- Solid knowledge of healthcare billing cycles, insurance processes, and patient accounting
- Proven track record of achieving targets, improving cash flow, and service levels
- Ability to work in a fast-paced call center setting and manage competing priorities