Job Description
Join Talent Outsourcing Channel Solutions as a Technical & Consumer Account Associate and become a vital link between our innovative tech support team and valued customers. In this role, you will troubleshoot technical issues, provide clear guidance, and ensure seamless service experiences that drive customer satisfaction and loyalty. We offer a competitive salary, comprehensive benefits, and a supportive work‑life balance environment that encourages professional growth.
Based in Fairview, Metro Manila, you will work within a dynamic, fast‑paced call centre where every day brings new challenges and opportunities to enhance your problem‑solving and communication skills. Our company values continuous learning, providing regular training sessions and career advancement pathways for motivated individuals. If you are passionate about technology, enjoy helping others, and thrive in a collaborative setting, this position offers the perfect platform to launch or elevate your career in technical support.
Apply today and take the first step toward a rewarding career with a company that invests in its people and celebrates their success.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat, providing accurate technical assistance.
- Diagnose and resolve hardware, software, and connectivity issues following established troubleshooting procedures.
- Document all interactions and solutions in the CRM system to ensure proper tracking and follow‑up.
- Escalate complex cases to senior support teams while maintaining clear communication with customers.
- Conduct follow‑up calls or emails to confirm issue resolution and gather feedback for service improvement.
- Participate in ongoing training programs to stay updated on product knowledge and support best practices.
- Support team goals by meeting key performance indicators such as average handle time, first‑call resolution, and customer satisfaction scores.
Qualifications
- High school diploma or equivalent; associate’s degree or technical certification preferred.
- Minimum 6 months experience in a call centre, technical support, or customer service role.
- Strong verbal and written communication skills in English; proficiency in Filipino is a plus.
- Basic understanding of computer hardware, operating systems, and common software applications.
- Ability to navigate CRM tools and ticketing systems efficiently.
- Excellent problem‑solving aptitude with a patient and empathetic demeanor.
- Willingness to work flexible schedules, including occasional night or weekend shifts as needed.