Job Description
ZHENGXI TECHNOLOGY SDN BHD is seeking a dynamic and customer-focused Telemarketing Customer Service Executive to join our growing team in Sepang, Selangor. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.
In this role, you will be the primary point of contact for our customers, handling inbound inquiries and outbound communication professionally. The ideal candidate must be fluent in Mandarin to effectively serve our diverse customer base and maintain strong relationships with Chinese-speaking clients.
We offer a competitive salary package ranging from RM 3,000 to RM 4,500 per month, depending on experience and performance. As a full-time team member, you will enjoy opportunities for career advancement, professional development, and a supportive work environment that encourages growth and success.
If you have excellent communication skills, a positive attitude, and the ability to handle customer concerns efficiently, we would love to hear from you. Join our dynamic team and be part of a company that values employee satisfaction and customer excellence.
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries via phone, email, and chat channels
- Process customer orders, requests, and complaints in a timely manner
- Maintain accurate customer records and update database information
- Meet daily and monthly sales/target KPIs and performance metrics
- Collaborate with team members to achieve department goals
- Provide product information and recommendations to customers
- Escalate unresolved issues to supervisors when necessary
Qualifications
- Minimum SPM/Diploma in any field or equivalent experience
- Fluency in Mandarin (written and spoken) is mandatory
- At least 1-2 years of experience in customer service or telemarketing
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Proficient in Microsoft Office applications
- Positive attitude with strong problem-solving abilities
- Willingness to work rotating shifts if required