Job Description
Are you a high-energy sales leader with a passion for driving regional growth? Carro, Southeast Asia's leading automotive marketplace, is looking for a dynamic Telemarketing Manager to join our team in Shah Alam. In this pivotal role, you will be the engine behind our telemarketing operations, tasked with transforming innovative sales strategies into tangible revenue growth.
You will lead, mentor, and scale a high-performing telemarketing team, ensuring that our customer outreach is not only effective but aligns with our high standards of excellence. The ideal candidate will thrive in a fast-paced environment, possess exceptional communication skills, and have a proven track record in optimizing call center performance and conversion rates. If you are a data-driven leader who knows how to inspire a team to hit and exceed aggressive targets, we want to hear from you.
Responsibilities
- Develop and execute comprehensive telemarketing strategies to support regional sales objectives.
- Lead, mentor, and provide ongoing coaching to a team of telemarketing agents to ensure peak performance.
- Monitor and analyze key performance indicators (KPIs) such as conversion rates, call volume, and lead quality.
- Collaborate with the marketing department to refine lead generation efforts and sales scripts.
- Manage end-to-end sales pipelines, ensuring accurate reporting and data integrity within the CRM.
- Implement performance incentive programs to motivate the team and foster a high-performance culture.
- Conduct regular quality assurance checks to maintain brand standards and customer satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 5 years of experience in telemarketing or inside sales, with at least 2 years in a managerial capacity.
- Proven track record of managing high-volume outbound calling operations and achieving sales targets.
- Strong analytical skills with proficiency in CRM software and performance tracking tools.
- Exceptional leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, goal-oriented environment.
- Fluent in English and Bahasa Malaysia; proficiency in other regional languages is a plus.