Job Description
Are you a detail-oriented professional with a passion for providing excellent customer service? Ocean Fast Ferries Inc is seeking a reliable and efficient Ticketing Teller to join our team in Bacolod City. In this role, you will be the face of our company, responsible for assisting passengers with their travel arrangements and ensuring a seamless boarding experience.
The ideal candidate is someone who thrives in a fast-paced environment, possesses strong numerical skills, and maintains a friendly, professional demeanor even during peak travel hours. You will play a crucial role in our operations by managing passenger bookings, handling financial transactions with precision, and contributing to the overall efficiency of our terminal services.
Responsibilities
- Process passenger ticket sales accurately based on route, travel date, and preferred departure time.
- Handle cash and digital payments securely, ensuring all collections balance at the end of each shift.
- Provide accurate information to passengers regarding ferry schedules, fare rates, and travel requirements.
- Manage customer inquiries and resolve booking issues with patience and professionalism.
- Maintain a clean, organized, and welcoming ticketing counter environment.
- Coordinate with terminal staff to ensure smooth passenger flow during boarding times.
- Prepare daily sales reports and documentation for management review.
- Adhere strictly to company safety and ticketing protocols at all times.
Qualifications
- High School Diploma or equivalent; college level or degree holders are encouraged to apply.
- Proven experience in cashiering, customer service, or a ticketing role is highly preferred.
- Excellent verbal communication skills in both English and Filipino/Hiligaynon.
- Strong mathematical aptitude and high level of attention to detail for financial accuracy.
- Ability to work flexible shifts, including weekends and holidays as required by operations.
- Strong computer literacy and familiarity with Point of Sale (POS) systems.
- Professional appearance and a positive, customer-first attitude.
- Ability to remain composed and efficient under pressure during high-volume travel seasons.