Job Description
Are you a travel enthusiast with a passion for helping others? TTEC is looking for a vibrant and customer-focused Customer Service Representative to join our elite Travel Account team in Cainta, Rizal. In this role, you will be the voice of our brand, ensuring that travelers receive world-class support for their booking inquiries, itinerary changes, and travel concerns.
As part of our dynamic team, you will report directly to a Team Leader who is dedicated to your professional growth. We pride ourselves on creating a high-energy environment where your contributions directly impact customer satisfaction and team success. If you are a problem-solver who enjoys navigating complex systems and delivering exceptional service, we want to hear from you!
At TTEC, we believe in empowering our employees with the tools, training, and support needed to thrive. Join a global leader in customer experience and start a rewarding career path with competitive compensation and a supportive team culture.
Responsibilities
- Manage inbound customer calls professionally to provide excellent service and support for travel-related inquiries.
- Utilize various software platforms to book flights, hotels, and tours accurately.
- Resolve customer complaints and issues related to travel cancellations or booking modifications with empathy and efficiency.
- Collaborate with team members and report to the Team Leader to meet daily KPIs and quality benchmarks.
- Maintain deep product knowledge to offer expert advice and recommendations to travelers.
- Document customer interactions clearly and concisely in the CRM system.
- Contribute to a positive team culture by sharing best practices and participating in coaching sessions.
Qualifications
- High school diploma or equivalent (Senior High School graduates are encouraged to apply).
- Excellent verbal and written communication skills in English.
- Previous experience in a call center, travel agency, or hospitality-related role is a plus.
- Strong computer literacy and the ability to multitask across various applications.
- Willingness to work in a shifting schedule, including weekends and holidays.
- Proven ability to remain calm and professional under pressure.
- Customer-centric mindset with a genuine desire to resolve issues effectively.
- Strong problem-solving skills and attention to detail.