Job Description
Are you a problem solver with a passion for helping people in challenging situations? AWP Services is seeking a dedicated Travel Assistance Coordinator to join our dynamic team in the heart of Kuala Lumpur. This is an exceptional opportunity for fresh graduates to launch a rewarding career in the global travel assistance and insurance industry.
In this role, you will act as the primary point of contact for international travelers experiencing medical emergencies, logistical challenges, or travel disruptions. You will bridge the gap between customers, medical professionals, and travel providers, ensuring that every individual receives the support they need when it matters most. We provide comprehensive training, a supportive work environment, and a clear path for professional advancement.
Responsibilities
- Handle inbound inquiries from international customers requiring medical or travel assistance.
- Coordinate with medical facilities, hospitals, and air ambulance providers to manage patient care.
- Manage logistical arrangements, including flight rebookings, hotel accommodations, and transportation.
- Maintain accurate case records and documentation for all assistance activities.
- Provide empathetic and clear communication to customers and their families during stressful situations.
- Collaborate with internal departments to ensure seamless service delivery and policy compliance.
- Execute emergency protocols during crisis situations according to global standards.
Qualifications
- Fresh graduates are strongly encouraged to apply; prior experience in Customer Service or Hospitality is a plus.
- Possess a Diploma or Bachelor’s degree in any field.
- Excellent verbal and written communication skills in English (additional languages are highly advantageous).
- Strong analytical and problem-solving skills with an ability to remain calm under pressure.
- Proficiency in basic office software and digital communication tools.
- Ability to work on a rotational shift basis to support 24/7 global operations.
- Strong interpersonal skills with a genuine desire to help others.