Job Description
Accord Innovations is seeking a talented and dynamic Vendor Account Manager who is fluent in Mandarin to join our growing team in Kuala Lumpur. In this exciting role, you will be responsible for managing and nurturing vendor relationships, ensuring seamless operations, and driving business growth through effective account management strategies.
As a Vendor Account Manager, you will serve as the primary point of contact for our valued vendors, understanding their needs, addressing concerns, and implementing solutions that enhance partnership satisfaction. Your Mandarin language proficiency will be essential in communicating with our Mandarin-speaking vendor partners, facilitating negotiations, and building strong, lasting business relationships.
This is a contract position that offers excellent exposure to the dynamic customer service industry, with opportunities for professional development and career advancement. You will collaborate closely with cross-functional teams including operations, logistics, and finance to ensure vendor deliverables meet company standards and expectations.
Join Accord Innovations and be part of a progressive organization that values innovation, teamwork, and excellence in customer service delivery.
Responsibilities
- Manage and maintain relationships with assigned vendors, ensuring high satisfaction and retention rates
- Monitor vendor performance metrics and implement improvement strategies when necessary
- Serve as primary point of contact for Mandarin-speaking vendors, handling inquiries and resolving issues promptly
- Negotiate contracts, pricing, and service level agreements with vendor partners
- Coordinate with internal teams to ensure smooth order fulfillment and delivery processes
- Prepare and present regular reports on vendor performance, sales trends, and account status
- Identify opportunities for business growth and expansion with existing vendor accounts
- Process vendor invoices, track payments, and manage account reconciliation activities
Qualifications
- Minimum diploma or degree in Business Administration, Customer Service, or related field
- Fluency in Mandarin (written and spoken) is mandatory for this role
- Previous experience in account management, vendor relations, or customer service is preferred
- Strong communication and interpersonal skills with ability to build rapport
- Proficiency in Microsoft Office applications and CRM software
- Excellent organizational skills with ability to manage multiple accounts simultaneously
- Problem-solving mindset with capability to handle challenging situations professionally
- Detail-oriented with strong numerical and analytical abilities