Job Description
Are you a passionate automotive professional looking to drive the future of sustainable transport? BYD Automotive is seeking a highly motivated Aftersales Service Engineering Executive to join our expanding team in Singapore. As a global leader in new energy vehicles, we are committed to operational excellence and providing world-class support to our growing customer base.
In this role, you will be the bridge between our cutting-edge vehicle technology and our customers' driving experience. You will ensure that our service centers operate at peak efficiency, maintaining technical readiness and upholding the reputation of the BYD brand. This is a unique opportunity to grow your career within a fast-paced, innovation-driven environment where your technical expertise directly impacts customer satisfaction and brand loyalty.
Responsibilities
- Oversee day-to-day aftersales service operations to ensure compliance with global brand standards.
- Provide advanced technical support and troubleshooting guidance to service center technicians regarding EV systems.
- Monitor and analyze service performance metrics, implementing continuous improvements to optimize turnaround time and quality.
- Manage customer escalations with a focus on resolving technical concerns through effective communication and proactive problem-solving.
- Conduct regular training and technical audits to ensure all service personnel are proficient in the latest BYD vehicle technologies.
- Collaborate with the regional supply chain team to ensure availability of spare parts and diagnostic equipment.
- Maintain comprehensive service records and prepare technical reports for regional management.
Qualifications
- Diploma or Degree in Automotive Engineering, Mechanical Engineering, or a related field.
- Minimum 3-5 years of experience in automotive aftersales, service management, or technical support roles.
- Strong understanding of Electric Vehicle (EV) architectures and diagnostic tools.
- Proven ability to manage operational KPIs and drive customer satisfaction (CSAT) scores.
- Excellent communication skills, with the ability to convey complex technical information to non-technical stakeholders.
- Proficiency in Microsoft Office Suite and automotive CRM/Service Management software.
- Ability to thrive in a high-growth, multicultural, and dynamic environment.