Job Description
Join VA Masters as an Amazon Operations Virtual Assistant and play a pivotal role in supporting seamless e‑commerce operations for Amazon sellers. In this part‑time position, you will assist with order processing, inventory tracking, customer inquiry handling, and performance reporting, ensuring that daily tasks run smoothly and efficiently. You will collaborate with a dynamic team of professionals, leveraging your organizational skills and attention to detail to help maintain high seller performance metrics. This role offers flexibility, competitive hourly pay, and the opportunity to grow your expertise in Amazon Seller Central, logistics, and online retail operations from the comfort of your home.
If you are motivated, tech‑savvy, and eager to contribute to a fast‑growing e‑commerce support team, we invite you to apply today and become an integral part of our mission to empower Amazon sellers across the Philippines.
Responsibilities
- Process customer orders and manage order fulfillment workflows in Amazon Seller Central.
- Monitor inventory levels, update stock quantities, and coordinate replenishment with suppliers.
- Handle customer inquiries, returns, and refunds promptly to maintain high satisfaction ratings.
- Generate daily, weekly, and monthly performance reports including sales, fees, and metrics.
- Assist with product listing optimization, including title, bullet points, and backend keywords.
- Ensure compliance with Amazon policies and perform regular account health checks.
- Support logistics coordination, tracking shipments, and updating tracking information.
- Participate in team meetings and contribute to process improvement initiatives.
Qualifications
- Proven experience as a virtual assistant, preferably in e‑commerce or Amazon operations.
- Familiarity with Amazon Seller Central, including order management and inventory tools.
- Strong written and verbal communication skills in English.
- Excellent organizational abilities and attention to detail.
- Proficiency with Microsoft Office or Google Workspace (Sheets, Docs, Docs).
- Basic understanding of e‑commerce metrics such as ODR, LSR, and pre‑fulfillment cancel rate.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a quiet workspace conducive to productivity.