Job Description
Are you a technically savvy professional with a passion for the evolving world of Electric Vehicles (EVs)? BYD Automotive, a global leader in sustainable transportation, is looking for a dedicated Assistant Engineer for Emergency Support & Technical Response to join our dynamic team in Kranji. This is a critical role that ensures our customers receive world-class support whenever they need it most.
As an Assistant Engineer, you will be at the forefront of our 24/7 technical operations, serving as the first line of defense for vehicle breakdowns and emergency technical issues. This isn't just a desk job; it is a high-impact, proactive role that requires technical expertise, quick thinking, and a commitment to excellence. You will support our mission to revolutionize the automotive industry by providing seamless technical assistance and ensuring minimal downtime for BYD owners.
The ideal candidate is someone who thrives in fast-paced environments and is comfortable with standby responsibilities. At BYD, we offer more than just a job; we offer a career path in the booming green energy sector. You will work with cutting-edge EV technology and receive continuous training to stay ahead of industry trends. If you are ready to take your engineering skills to the road and make a real difference in the future of mobility, we want to hear from you.
Responsibilities
- Provide 24/7 emergency technical response and on-site support for vehicle breakdowns.
- Perform rapid on-site diagnostics using advanced electronic tools to identify mechanical and electrical faults.
- Execute minor repairs and recovery procedures to restore vehicle functionality safely and efficiently.
- Coordinate with the logistics and workshop teams to manage vehicle towing and scheduling for major repairs.
- Maintain and manage emergency response equipment, ensuring all tools are calibrated and ready for deployment.
- Liaise directly with customers to provide clear technical explanations and reassure them during service incidents.
- Document all service calls, diagnostics, and repairs accurately in the company’s internal tracking system.
- Ensure compliance with all safety protocols and environmental regulations during field operations.
Qualifications
- Diploma or Higher Nitec in Automotive Engineering, Mechanical Engineering, or an equivalent technical field.
- Minimum of 2 years of experience in automotive technical support, breakdown services, or vehicle maintenance.
- Strong knowledge of vehicle electrical systems; prior experience with Electric Vehicles (EVs) is highly advantageous.
- Possess a valid Class 3 driving license (Class 4 is a plus) with a clean driving record.
- Ability to work on a 24/7 shift rotation, including weekends, public holidays, and on-call standby duties.
- Excellent troubleshooting skills and the ability to work independently under pressure in outdoor environments.
- Proactive attitude with a strong focus on customer satisfaction and service quality.