Job Description
SM Supermalls invites a dynamic, performance-driven professional to join our team as an Assistant Mall Manager for SM CDO Uptown in Cagayan de Oro. In this pivotal role, you will drive daily mall operations, lead guest services, oversee facilities and safety, and partner with tenants to create exceptional shopping experiences for thousands of visitors each day.
Reporting to the Mall Manager, you will oversee leasing coordination, marketing initiatives, and operational excellence across common areas, security, maintenance, and housekeeping. You will analyze key metrics, manage budgets, and implement continuous improvement programs to maximize guest satisfaction, occupancy, and revenue growth for SM CDO Uptown. The successful candidate will be a natural leader with a passion for retail management, a customer-first mindset, and the ability to thrive in a fast-paced, service-oriented environment.
Join SM Supermalls and contribute to a premier retail destination in Misamis Oriental. We offer competitive compensation, career development, and the opportunity to shape guest experiences for a diverse community of shoppers. If you are ready to lead with integrity and drive results, apply now.
This role emphasizes people leadership, operational discipline, and a proactive approach to safety, guest services, and vendor management. You will collaborate with marketing, leasing, and facilities teams to execute projects on time and within budget, ensuring SM CDO Uptown remains a top choice for shoppers and tenants alike.
Responsibilities
- Oversee daily mall operations for SM CDO Uptown, ensuring smooth guest flow, safety, cleanliness, and facilities management.
- Lead and coach a team of front-line supervisors, maintenance, security, and customer service staff to deliver exceptional guest experiences.
- Coordinate with leasing, marketing, and operations teams to execute promotions, events, and tenant relations.
- Monitor performance metrics, budgets, and cost controls; implement efficiency improvements.
- Ensure compliance with safety, security, and regulatory standards; conduct regular audits.
- Manage vendor relations, service contracts, and maintenance schedules to keep common areas at high standards.
- Drive guest satisfaction initiatives, feedback programs, and complaint resolution with urgency.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Hospitality, or a related field.
- Minimum 2-4 years of mall/retail operations or property management experience.
- Proven leadership and team management skills; strong communication and interpersonal abilities.
- Customer service orientation with problem-solving and conflict resolution.
- Familiarity with safety, security, and facilities management standards; knowledge of local regulations.
- Proficiency in Microsoft Office; experience with POS, facilities management, or operations software.
- Ability to work flexible hours, including weekends/evenings as required; detail-oriented and data-driven.