Job Description
We are looking for an exceptional Assistant Manager Housekeeping to join our luxury hotel located in the bustling Kuala Lumpur City Centre. This role offers the opportunity to lead a passionate team and maintain the highest standards of cleanliness and comfort for our discerning guests. As a key member of the housekeeping management team, you will oversee daily operations, conduct quality inspections, and implement innovative strategies to enhance guest satisfaction. Your ability to motivate staff, manage resources efficiently, and collaborate with other departments will be critical to the hotel's success.
The ideal candidate has strong supervisory experience, a keen eye for detail, and a commitment to excellence. We offer a dynamic work environment, competitive compensation, and career growth opportunities within our renowned organization. If you are a hands-on leader with a hospitality background, we encourage you to apply and help us deliver unforgettable guest experiences in the heart of Kuala Lumpur.
Responsibilities
- Assist in managing the daily operations of the housekeeping department to ensure cleanliness and orderliness meet luxury standards.
- Supervise, train, and evaluate housekeeping staff to maintain high performance and motivation.
- Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure compliance with quality standards.
- Coordinate with front desk and maintenance teams to prioritize room readiness and address guest requests promptly.
- Manage inventory of linens, amenities, and cleaning supplies, ensuring cost-effective usage and timely replenishment.
- Implement and enforce health, safety, and sanitation procedures to create a secure environment for guests and staff.
- Handle guest complaints and special requests related to housekeeping services with professionalism and efficiency.
- Prepare reports on departmental performance, occupancy forecasts, and budget adherence.
Qualifications
- Diploma or degree in Hospitality Management or related field.
- Minimum 3-5 years of experience in housekeeping, with at least 1 year in a supervisory role within a luxury hotel.
- Strong leadership, communication, and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Knowledge of cleaning techniques, chemicals, and equipment.
- Proficiency in hotel management software (e.g., Opera, HMS) is preferred.
- Ability to work flexible hours, including weekends and public holidays.
- Fluency in English and Malay; additional languages are an advantage.