Job Description
Join an exciting hospitality team as a Front Office Manager at a vibrant hotel owned and operated by Chica Linda, an independent franchisee. We are seeking a dynamic, guest-focused professional to lead our front desk operations and ensure an exceptional stay for every guest. In this key role, you will oversee the entire front office team, manage reservations, coordinate with housekeeping and concierge, and drive revenue through upselling and occupancy optimization. You will be the face of the hotel, setting the tone for a welcoming and efficient experience from check-in to check-out.
As our Front Office Manager, you will foster a culture of excellence, train and mentor staff, and resolve guest concerns with professionalism and warmth. If you thrive in a fast-paced environment and have a passion for delivering world-class hospitality, this role offers a fantastic opportunity to grow within a supportive organization.
Responsibilities
- Supervise and coordinate all front office activities including check-in/out, reservations, and guest services.
- Lead, train, and mentor front desk staff to maintain high service standards and operational efficiency.
- Manage room inventory and yield strategies to maximize revenue and occupancy.
- Handle guest complaints and special requests with empathy and prompt resolution.
- Collaborate with housekeeping, maintenance, and concierge teams to ensure seamless guest experiences.
- Prepare and analyze daily, weekly, and monthly front office reports for management.
- Implement and enforce hotel policies, procedures, and safety protocols.
- Monitor and control front office budget, including staffing costs and supplies.
Qualifications
- Diploma or degree in Hospitality Management, Tourism, or related field.
- Minimum 3-5 years of front office experience in a hotel, with at least 1 year in a supervisory or managerial role.
- Proven ability to lead a team and manage multiple priorities in a high-volume environment.
- Excellent communication and interpersonal skills in English; additional languages are a plus.
- Proficiency with hotel property management systems (PMS) and reservation software.
- Strong financial acumen and experience with revenue management principles.
- Customer-oriented mindset with a track record of resolving complex guest issues.
- Flexibility to work shifts, weekends, and public holidays as required.