Job Description
The Agency For Integrated Care (AIC) is seeking an enthusiastic and strategic Assistant Manager, SGA Volunteer Management to lead the design, implementation, and evaluation of volunteer programmes that support community health and social care initiatives across Singapore. In this pivotal role, you will partner with internal stakeholders and external community organisations to attract, retain, and develop a diverse volunteer base, ensuring programmes are impactful, measurable, and aligned with AIC’s mission of enabling seniors to age well and live confidently in the community.
You will be responsible for conducting market research and data analysis to identify volunteer trends, shaping recruitment strategies, and creating compelling outreach campaigns. Additionally, you will oversee volunteer onboarding, training, and recognition programmes, while maintaining accurate records and generating insightful reports for senior leadership. Your ability to blend people‑centric approaches with analytical rigor will drive continuous improvement and showcase the value of volunteerism in achieving better health outcomes.
If you are passionate about community service, possess strong project management skills, and thrive in a collaborative environment, we invite you to join AIC and make a tangible difference in the lives of Singaporeans.
In addition, you will act as a key liaison between AIC and volunteer‑focused agencies, facilitating knowledge sharing and best‑practice exchanges. You will also contribute to policy discussions, help shape volunteer management guidelines, and represent AIC at community events and conferences. Continuous professional development is encouraged, with access to training programmes that enhance your leadership, data analytics, and stakeholder engagement capabilities.
Responsibilities
- Develop and execute volunteer recruitment plans aligned with organisational goals.
- Design and manage volunteer onboarding, training, and recognition programmes.
- Conduct market research and data analysis to identify volunteer trends and measure programme impact.
- Collaborate with internal departments and external partners to integrate volunteer initiatives into broader service delivery.
- Prepare regular reports and presentations for senior leadership highlighting key metrics and insights.
- Ensure compliance with volunteer policies, safeguarding standards, and relevant regulations.
Qualifications
- Bachelor’s degree in Social Sciences, Human Resources, Business Administration, or a related field.
- Minimum 3‑5 years of experience in volunteer management, community outreach, or programme coordination.
- Proven track record in designing and implementing successful volunteer recruitment and retention strategies.
- Strong analytical skills with experience in data collection, analysis, and reporting.
- Excellent interpersonal and communication abilities, capable of engaging diverse stakeholders.
- Proficient in MS Office and volunteer management software or CRM systems.