Job Description
Join VA Masters, a dynamic outsourcing company dedicated to providing exceptional virtual assistant and client support solutions. We are looking for a passionate Client Engagement Specialist to join our growing team in Digos City, Davao del Sur. In this role, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency.
As a Client Engagement Specialist, you will play a vital role in building long-term relationships, resolving inquiries, and driving client satisfaction. You’ll work closely with internal teams to deliver seamless service and identify opportunities for improvement. If you thrive in a fast-paced environment and have a knack for communication, this is your chance to make a real impact.
We offer a supportive work culture, competitive hourly pay ($4–$6 per hour), and opportunities for growth. Join us and help shape exceptional client experiences.
Responsibilities
- Serve as the main point of contact for assigned clients, handling inquiries, requests, and feedback promptly.
- Develop and maintain strong client relationships to ensure high satisfaction and retention rates.
- Coordinate with internal teams (e.g., operations, support) to deliver timely and accurate solutions.
- Monitor client accounts, track performance metrics, and prepare regular reports.
- Identify upsell and cross-sell opportunities to maximize client value.
- Proactively address potential issues and escalate complex concerns as needed.
- Conduct regular check-ins and follow-ups to keep clients informed and engaged.
- Document client interactions and update CRM records accurately.
Qualifications
- At least 1–2 years of experience in client service, account management, or a related role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and the ability to build rapport with diverse clients.
- Proficiency in using CRM software and Microsoft Office Suite.
- Problem-solving mindset with attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Willingness to work full-time onsite in Digos City, Davao del Sur.
- College degree in Business, Communications, or a related field is preferred but not required.