Job Description
Are you a dynamic and motivated individual with a passion for excellence in the hospitality sector? Kk Group Of Companies, a renowned name in Malaysia's vibrant hospitality and tourism industry, is seeking an enthusiastic and dedicated Assistant Supervisor / Supervisor to join our growing team in Petaling Jaya, Selangor. This is an exciting opportunity for an aspiring leader or an experienced supervisor ready to take on new challenges and contribute significantly to our operational success within our diverse portfolio, which may include hotels, F&B establishments, or related leisure services. While the original job listing mentions "Section 14 (2) (S142)", this role primarily focuses on general supervisory duties within our hospitality operations, ensuring seamless service delivery and exceptional guest experiences across various facets of our business.
As an Assistant Supervisor / Supervisor, you will play a crucial role in overseeing daily operations, leading and motivating a team, and maintaining our high standards of service. You will be instrumental in ensuring customer satisfaction, optimizing operational efficiency, and fostering a positive work environment. This position offers a fantastic chance to develop your leadership capabilities, manage day-to-day operations, and contribute directly to the guest experience that Kk Group is known for. We are looking for a proactive problem-solver with excellent communication skills and a commitment to operational excellence. If you thrive in a fast-paced environment, possess strong leadership skills, and are committed to delivering outstanding results, we encourage you to apply. Join Kk Group Of Companies and embark on a rewarding career path where your contributions are valued, and your professional growth is supported in the heart of Petaling Jaya's bustling service landscape.
Responsibilities
- Oversee and coordinate daily operational activities, ensuring smooth and efficient service delivery across all relevant departments.
- Lead, mentor, and motivate a team of staff, providing guidance and fostering a positive and productive work environment.
- Monitor service quality and customer satisfaction, promptly addressing any issues or feedback to ensure exceptional guest experiences.
- Assist in staff scheduling, performance management, and training initiatives to enhance team capabilities.
- Ensure compliance with all company policies, health and safety regulations, and operational standards.
- Manage inventory, supplies, and equipment, coordinating with procurement to maintain adequate stock levels.
- Contribute to operational planning and implementation of strategies to improve efficiency and service quality.
- Prepare daily reports on operational performance, customer feedback, and any incidents for management review.
Qualifications
- Minimum Diploma or equivalent in Hospitality Management, Tourism, Business Administration, or a related field.
- Proven experience (2+ years) in a supervisory or team lead role within the hospitality or service industry.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, capable of interacting effectively with guests and colleagues.
- Customer-service oriented with a proactive approach to problem-solving and conflict resolution.
- Ability to work flexible hours, including weekends and public holidays, as required by operational needs.
- Proficiency in basic computer applications (e.g., MS Office) and familiarity with hospitality management software is a plus.
- A strong sense of responsibility, attention to detail, and commitment to maintaining high standards.