Job Description
Are you a customer service professional with a passion for the automotive industry? PERSOL is seeking a motivated and detail-oriented Automotive Customer Support Executive to join our dynamic team in Kampong Ubi. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their automotive needs are met with precision, empathy, and efficiency.
We are looking for an individual who thrives in a fast-paced environment and possesses the ability to troubleshoot service inquiries while maintaining a high standard of customer satisfaction. You will play a key role in streamlining our service processes, bridging the gap between our technical teams and our customers to deliver seamless solutions. If you have a proactive mindset, excellent communication skills, and a desire to grow within a reputable firm, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and speed.
- Provide accurate technical support and automotive service information to resolve client issues effectively.
- Coordinate with service workshops and technical teams to track the progress of vehicle servicing and repairs.
- Maintain detailed records of customer interactions, feedback, and service requests in the CRM system.
- Identify opportunities to improve service processes and suggest solutions to enhance operational efficiency.
- Handle customer escalations with patience and empathy to ensure a positive resolution and brand loyalty.
- Prepare service reports and updates for management to review performance metrics and customer satisfaction trends.
Qualifications
- Diploma in Automotive Engineering, Business Administration, or a related field.
- At least 1-2 years of experience in customer service, preferably within the automotive or logistics sector.
- Strong interpersonal skills with the ability to build rapport with diverse client profiles.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and basic CRM software.
- Ability to work independently and as part of a team in a fast-paced, high-volume environment.
- Possess a valid Singapore Class 3 driving license (preferred).