Job Description
Are you a passionate hospitality leader looking to take the next step in your career? We are currently seeking a dynamic and detail-oriented Cafe Supervisor to join our team in Metro Manila. In this pivotal role, you will be the heartbeat of our cafe operations, ensuring that every guest experience is exceptional while fostering a productive and positive work environment for our team.
As our Cafe Supervisor, you will be responsible for overseeing the daily performance of all rank-and-file staff. We are looking for a hands-on leader who leads by example, maintains high operational standards, and is committed to delivering quality service. If you thrive in a fast-paced environment and have a knack for team development and operational efficiency, we would love to meet you.
Responsibilities
- Supervise and mentor rank-and-file staff to ensure high service standards.
- Manage daily floor operations to guarantee smooth workflow during peak hours.
- Handle customer inquiries and resolve complaints professionally to ensure guest satisfaction.
- Monitor inventory levels and coordinate with suppliers for stock replenishment.
- Oversee cash handling procedures, including opening/closing tills and daily sales reporting.
- Enforce food safety and sanitation protocols according to company and industry regulations.
- Develop and manage staff shift schedules to optimize labor costs and service coverage.
- Conduct regular training sessions for new hires to maintain brand consistency.
Qualifications
- At least 2 years of experience in a supervisory role within the food and beverage industry.
- Strong leadership skills with the ability to motivate and coach team members.
- Excellent verbal and written communication skills in English and Filipino.
- Deep understanding of cafe operations, inventory management, and POS systems.
- Proven ability to perform under pressure in a fast-paced environment.
- Strong problem-solving skills and a guest-centric mindset.
- Flexible work availability, including weekends and holidays.
- Degree or certification in Hospitality Management or related field is a plus.