Job Description
At PT Chill Longevity Resorts, we believe every guest interaction is an opportunity to inspire wellbeing and joy. As a Cashier & Receptionist in our vibrant café, you will be the friendly face that welcomes patrons, processes transactions smoothly, and ensures the café runs efficiently. Your role combines attentive customer service with precise financial handling, contributing to a seamless dining experience that aligns with our resort’s commitment to longevity and vitality. You will work closely with the café team, baristas, and kitchen staff to maintain high standards of cleanliness, stock levels, and service speed. This position offers a dynamic environment where your energy sets the tone for transformation, making 'feeling great' the best part of everyone’s day. If you enjoy working in a fast‑paced, guest‑focused setting and have a passion for hospitality, we invite you to join our team and help create memorable moments for visitors from around the world.
Responsibilities
- Process cash, credit/debit card, and mobile payments accurately at the café counter.
- Greet guests warmly, manage seating arrangements, and provide timely information about menu items.
- Maintain the cash register, perform end‑of‑day reconciliations, and prepare daily sales reports.
- Monitor inventory levels of beverages, snacks, and supplies; assist with restocking as needed.
- Ensure the café area remains clean, organized, and compliant with health and safety standards.
- Handle guest inquiries and complaints professionally, escalating issues when appropriate.
- Support baristas and kitchen staff during peak hours to ensure smooth service flow.
- Participate in team meetings and training sessions to improve service quality and product knowledge.
Qualifications
- Minimum high school diploma or equivalent; hospitality or tourism certification is a plus.
- Proven experience as a cashier, receptionist, or in a customer‑service role within a café, restaurant, or hotel environment.
- Strong numerical skills and accuracy in handling cash and electronic transactions.
- Excellent interpersonal and communication skills; fluency in Indonesian and English is required.
- Ability to work flexible hours, including weekends and holidays, in a fast‑paced setting.
- Familiarity with Point‑of‑Sale (POS) systems and basic computer applications (MS Office or Google Workspace).
- Positive attitude, teamwork mindset, and a genuine passion for delivering exceptional guest experiences.
- Knowledge of food and beverage safety standards and basic hygiene practices.