Job Description
Are you a detail-oriented professional with a passion for driving operational excellence? Hyde Living is seeking a highly motivated Commercial Operations Executive to join our dynamic team in Jakarta Barat. In this pivotal role, you will act as the primary voice of our brand across digital touchpoints, ensuring that every customer interaction reflects our commitment to quality and innovation.
As a Commercial Operations Executive, you will serve as the guardian of our lead pipeline, meticulously managing inquiries and transforming potential interest into long-term partnerships. You will work closely with the founder, providing high-level administrative and operational support that keeps our business strategy on track. This role is perfect for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is dedicated to streamlining internal processes for maximum efficiency.
Join us at Hyde Living and play a key role in our growth journey. We provide a collaborative work environment where your contributions directly impact our commercial success.
Responsibilities
- Manage and nurture incoming leads across all digital channels to ensure a seamless customer journey.
- Maintain and optimize the sales pipeline, providing timely updates and reports to the founder.
- Act as the first point of contact for client inquiries, representing the Hyde Living brand with professionalism and expertise.
- Coordinate with cross-functional departments to ensure operational workflows are executed smoothly.
- Prepare commercial documentation, contracts, and proposals for prospective clients.
- Monitor and analyze digital channel performance, suggesting improvements to increase lead conversion.
- Provide comprehensive administrative support to the executive team to facilitate strategic decision-making.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 1-2 years of experience in commercial operations, sales administration, or customer success.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint).
- Demonstrated ability to multitask and manage competing priorities in a high-growth environment.
- Proactive mindset with the ability to solve problems independently and anticipate the founder's needs.
- High attention to detail and strong organizational capabilities.