Job Description
Join our dynamic team as a Customer Relation Officer at our rapidly growing English language course center in Bekasi! We believe in creating a positive and happy work environment where every team member can thrive and develop professionally.
In this exciting role, you will be the primary point of contact for our students and their parents, ensuring exceptional service delivery and maintaining strong relationships. Your daily interactions will contribute to our mission of helping individuals achieve their English language goals.
We offer competitive compensation along with a supportive work culture that prioritizes work-life balance. Our standard business hours allow you to maintain a healthy lifestyle while pursuing your career goals.
This is an excellent opportunity for individuals who are passionate about education, customer service, and personal growth. If you enjoy working with people and want to be part of an organization that values your contributions, we would love to hear from you.
Responsibilities
- Manage incoming inquiries and provide accurate information about English courses and enrollment procedures
- Build and maintain strong relationships with students, parents, and stakeholders through excellent communication
- Process enrollment applications and maintain organized records of all student interactions
- Coordinate with academic staff to ensure smooth scheduling and program delivery
- Handle customer complaints and concerns professionally, ensuring timely resolution
- Promote upcoming programs, workshops, and events to generate interest and enrollments
- Provide exceptional after-sales support to enhance student satisfaction and retention
- Contribute to team targets by identifying opportunities for customer engagement and referrals
Qualifications
- Minimum Diploma (D3) in any field from a reputable university or equivalent
- 1-2 years of experience in customer service, sales, or relationship management roles
- Strong English communication skills (written and verbal) – TOEIC score of 500+ is preferred
- Excellent interpersonal skills with a friendly and approachable demeanor
- Ability to work flexible hours including Saturdays
- Proficiency in Microsoft Office applications and basic database management
- Goal-oriented with the ability to multitask in a fast-paced environment
- Positive attitude, self-motivated, and eager to learn and grow