Job Description
Join our team as a Customer Service Representative at Norton Bali Smartphone, where you'll play a vital role in ensuring customer satisfaction and building lasting relationships with our valued clients. This full-time position offers a competitive salary package with attractive benefits, including base salary, overtime bonuses, monthly incentives, meal and transportation allowances, THR (annual bonus), and comprehensive BPJS health and labor insurance coverage.
As a Customer Service Representative, you'll be the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service that reflects our commitment to excellence. You'll work in a dynamic environment where your communication skills, problem-solving abilities, and customer-centric approach will make a real difference.
We're looking for individuals who are passionate about customer service and eager to contribute to our growing team. If you're a motivated professional with excellent interpersonal skills and a positive attitude, we encourage you to apply for this rewarding opportunity in the beautiful location of Badung, Bali.
Responsibilities
- Respond to customer inquiries via phone, email, or in-person with professionalism and empathy
- Resolve customer issues efficiently and effectively, ensuring satisfaction
- Process orders, returns, and exchanges according to company policies
- Document customer interactions and maintain accurate records
- Collaborate with team members to provide seamless customer experiences
- Continuously update product knowledge to better assist customers
- Identify opportunities to improve customer service processes
- Meet or exceed performance metrics related to customer satisfaction and response times
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer service experience is advantageous
- Excellent verbal and written communication skills in Bahasa Indonesia
- Strong problem-solving abilities and patience when dealing with customer concerns
- Proficiency in basic computer applications and customer service software
- Ability to work in a fast-paced environment and manage multiple tasks
- Positive attitude and strong interpersonal skills
- Willingness to work flexible hours if required