Job Description
Start your career in the BPO industry with Foundever, a global leader in customer experience management! We are currently looking for enthusiastic and driven individuals to join our growing team in Alabang as a Customer Service Representative.
Whether you are a fresh graduate, a career shifter, or someone with prior BPO experience, this is your opportunity to work with a prestigious international account. We provide comprehensive paid training to equip you with the tools and knowledge necessary to succeed. At Foundever, we believe in nurturing talent and potential over experience, making this the perfect environment for growth-oriented professionals.
What's in it for you?
- Competitive salary package (earning up to ₱50,000/month) plus generous performance incentives.
- Comprehensive HMO coverage from day 1.
- Paid training and clear career advancement programs.
- A modern, engaging work environment in Alabang.
- Rapid promotion opportunities for high performers.
As a Customer Service Representative, you will serve as the primary point of contact for our clients' customers. You will assist with inquiries, resolve concerns, and ensure a consistently positive customer experience. We are seeking candidates with excellent communication skills, a problem-solving attitude, and a strong dedication to helping others.
This is more than a job; it's the start of a successful career path. Join Foundever and take advantage of the numerous opportunities for personal and professional development. Apply now and become part of a company that invests in your success!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat promptly and professionally.
- Provide accurate information about products, services, and company policies to ensure customer satisfaction.
- Identify and resolve customer complaints or issues effectively using available resources and critical thinking.
- Document all interactions and transactions accurately in the company's CRM system.
- Meet or exceed performance metrics related to customer satisfaction, resolution time, and quality assurance.
- Escalate complex issues to the appropriate support team or supervisor when necessary.
- Participate actively in team meetings, training sessions, and coaching calls.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Qualifications
- At least a High School Graduate (Senior High School) or College Level.
- Open to candidates with NO BPO experience. Fresh graduates and career shifters are highly encouraged to apply!
- Excellent verbal and written English communication skills.
- Must be willing to work onsite in Alabang.
- Amenable to shifting schedules including nights, weekends, and holidays.
- Basic computer navigation and typing skills (at least 25 WPM).
- Ability to multitask and adapt to a dynamic, fast-paced environment.
- Applicants with at least 6 months of BPO experience are highly preferred but not required.