Job Description
Hasjrat Abadi is seeking a dedicated Customer Relation Person to join our team in Biak Numfor, Papua. In this role you will serve as the frontline ambassador for our brand, ensuring that every customer interaction is handled with professionalism, empathy, and efficiency. You will coordinate operational activities related to consumer voice management, monitor feedback channels, and drive timely resolution of inquiries and complaints.
Your primary objective will be to maintain and enhance customer satisfaction by analyzing trends, implementing improvement initiatives, and collaborating with crossâfunctional teams to deliver consistent service quality. You will also assist in preparing reports, maintaining CRM databases, and supporting training programs that empower colleagues to provide exceptional experiences.
This position offers a stimulating work environment where your contributions directly influence brand loyalty and business growth. If you possess a passion for helping others, strong communication abilities, and a proactive attitude, we invite you to apply and become part of our commitment to excellence in customer relations.
Hasjrat Abadi values continuous learning and provides opportunities for professional development through workshops, mentorship programs, and performanceâbased incentives. You will gain exposure to industry best practices in customer service, dataâdriven decision making, and process optimization. Join us and help shape the future of customer engagement in Papua while building a rewarding career in a supportive and dynamic organization.
Responsibilities
- Act as the primary point of contact for customer inquiries, feedback, and complaints via phone, email, and chat.
- Coordinate operational activities related to voiceâofâtheâcustomer programs and ensure timely followâup.
- Monitor and analyze customer interaction data to identify trends and areas for improvement.
- Collaborate with sales, technical, and logistics teams to resolve issues and enhance service delivery.
- Maintain accurate records in the CRM system and generate regular performance reports.
- Support the development and delivery of training materials to uplift team competencies.
- Participate in process improvement initiatives aimed at increasing efficiency and customer satisfaction.
Qualifications
- Minimum Diploma (D3) in Business Administration, Communications, or related field.
- Proven experience in customer service, call center, or client relations role.
- Excellent verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Strong interpersonal abilities with a customerâcentric mindset.
- Proficiency in CRM software and basic data analysis tools (e.g., Excel, Google Sheets).
- Ability to multitask, prioritize, and work effectively under pressure.
- Positive attitude, problemâsolving aptitude, and teamâplayer mentality.