Job Description
Are you passionate about luxury retail and providing world-class customer service? Central Mega Kencana, Indonesia's leading jewellery company, is currently seeking a highly motivated and professional Customer Service (Jewellery & Gold Representative) to join our team in Palangkaraya.
In this role, you will be the face of our brand, ensuring that every customer who visits our store experiences the highest standard of service. We are looking for an individual who is not just a salesperson, but a brand ambassador capable of building lasting relationships with our clientele. You will be responsible for guiding customers through our exquisite collections, providing expert advice on gold and jewellery, and maintaining the highest levels of customer satisfaction.
If you have a flair for fashion, excellent communication skills, and a strong drive to hit sales targets, we want to hear from you. This is a fantastic opportunity to grow your career within a prestigious industry leader.
Responsibilities
- Serve as a primary point of contact for customers, providing professional and friendly assistance in selecting high-quality jewellery and gold products.
- Proactively build and maintain strong, long-term relationships with new and existing clients to drive repeat business.
- Achieve individual and store sales targets through effective product knowledge and consultative selling techniques.
- Ensure the store environment remains pristine and that all jewellery displays are aesthetically appealing and secure.
- Handle customer inquiries, feedback, and after-sales service requests with patience and professionalism.
- Keep updated on market trends, competitor activities, and new product launches to offer informed recommendations to customers.
- Process sales transactions accurately using the POS system and maintain precise inventory records.
Qualifications
- Minimum Diploma degree (D3) in any field.
- At least 1-2 years of experience in retail sales, luxury goods, or high-end customer service.
- Excellent verbal communication skills with a persuasive and confident personality.
- Strong interest in fashion, jewellery, and luxury lifestyle products.
- Well-groomed appearance and a professional attitude toward work.
- Proven ability to meet or exceed sales targets in a retail environment.
- Proficient in using Microsoft Office and basic point-of-sale (POS) software.
- Willing to work on a contract basis and maintain flexible store operating hours.