Job Description
Are you a passionate communicator looking to kickstart your career with a leading BPO company? Vads Indonesia is currently seeking a highly motivated Customer Service Representative to join our growing team in Surabaya. In this role, you will be the voice of our clients, providing exceptional support and creating positive experiences for every customer you interact with.
At Vads Indonesia, we believe that our employees are our greatest asset. We provide a dynamic work environment, comprehensive health benefits, and a clear path for professional development. Whether you are a fresh graduate or an experienced professional, we offer the training and support you need to excel in your career.
Join us and be part of a forward-thinking organization where your contribution is valued, your voice is heard, and your career potential is limitless.
Responsibilities
- Handle high volumes of incoming customer inquiries via phone, email, and live chat with professionalism.
- Provide accurate information and resolve customer complaints effectively to ensure high satisfaction rates.
- Maintain detailed records of customer interactions and transactions in the internal CRM system.
- Identify and escalate priority issues to the appropriate departments for timely resolution.
- Adhere to quality assurance standards and service level agreements (SLAs) defined by the company.
- Contribute to team goals by sharing knowledge and participating in regular training sessions.
- Follow company policies and procedures to maintain data privacy and security.
Qualifications
- Minimum High School Diploma (SMA/SMK) or Bachelor's degree in any field.
- Excellent verbal and written communication skills in Bahasa Indonesia (English proficiency is a plus).
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in computer skills and familiar with office software/CRM tools.
- Ability to work in a fast-paced environment and handle rotating shifts.
- Patient, empathetic, and capable of maintaining composure under pressure.
- Fresh graduates are encouraged to apply; prior experience in call centers is an advantage.