Job Description
Join Phoenix International as a Customer Service Specialist and become the cornerstone of our client satisfaction journey. We're seeking a dynamic individual to represent our Manufaktur, Transportasi & Logistik operations with professionalism and empathy. In this role, you'll be the primary point of contact for our valued clients, ensuring seamless communication and issue resolution while upholding our commitment to excellence.
Phoenix International offers a collaborative environment where your problem-solving skills directly impact our service quality. You'll gain exposure to global logistics operations while developing expertise in customer relationship management. We provide comprehensive training and career advancement opportunities for motivated professionals who thrive in fast-paced settings.
This position is ideal for candidates passionate about delivering exceptional customer experiences and contributing to our industry-leading reputation. If you're ready to grow with a forward-thinking company in Jakarta's bustling business district, we encourage you to apply.
Responsibilities
- Handle customer inquiries via phone, email, and chat channels with professionalism
- Resolve service issues and complaints efficiently while maintaining high satisfaction rates
- Process orders, returns, and warranty claims according to company protocols
- Collaborate with logistics and sales teams to ensure seamless customer experiences
- Maintain accurate customer records in CRM systems
- Identify cross-selling opportunities to enhance customer value
- Monitor customer feedback trends and provide improvement suggestions
Qualifications
- Minimum high school diploma; D3/S1 degree preferred
- 1-2 years of customer service experience in logistics/manufacturing
- Excellent Bahasa Indonesia and English communication skills
- Proficient with CRM software and Microsoft Office applications
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure environments
- Attention to detail and accuracy in documentation
- Positive attitude with customer-centric mindset