Job Description
Are you a passionate communicator looking to kickstart your career in a vibrant, fast-paced environment? We are seeking a motivated Customer Support Intern to join our team in the heart of Ubud, Bali. This is an excellent opportunity to gain hands-on experience in consumer relations, product education, and digital service operations.
As a Customer Support Intern, you will be the face of our brand, ensuring every user feels valued and well-informed. You will play a pivotal role in bridging the gap between our innovative product offerings and our diverse customer base. We are looking for someone who is empathetic, articulate, and eager to learn the nuances of high-quality service delivery. If you are ready to develop your professional skills in one of the most beautiful locations in the world, we invite you to apply.
Responsibilities
- Provide timely and professional support to customers via various channels (chat, email, or phone).
- Educate users on product features, benefits, and troubleshooting tips to ensure a seamless experience.
- Proactively identify customer pain points and provide feedback to the internal team to improve product quality.
- Handle inquiries and resolve issues with a positive, helpful, and solution-oriented attitude.
- Maintain an accurate database of customer interactions and follow-up actions.
- Assist in the preparation of service reports and customer satisfaction surveys.
- Collaborate with the marketing and operations teams to align customer service standards with brand goals.
Qualifications
- Currently pursuing a degree in Communications, Business, Hospitality, or a related field.
- Excellent verbal and written communication skills in both Indonesian and English.
- A genuine passion for helping others and a friendly, approachable demeanor.
- Strong problem-solving skills and the ability to remain calm under pressure.
- High proficiency in using basic office software and digital communication platforms.
- Ability to commit to a full-time or part-time internship period for at least 3-6 months.
- Previous customer service or retail experience is considered a significant plus.
- Residing in or willing to relocate to Ubud, Bali.