Job Description
Join our dynamic team at YUNS & HOT CRUSH SDN. BHD as a Duty Manager and lead the daily operations of our thriving bakery store in the heart of Kuala Lumpur. This exciting opportunity is perfect for a results-driven professional who thrives in a fast-paced hospitality environment and is passionate about delivering exceptional customer experiences.
As a Duty Manager, you will be responsible for overseeing all aspects of store operations, ensuring seamless service delivery, maintaining impeccable product quality, and fostering a collaborative team environment. You'll play a pivotal role in implementing operational procedures, managing inventory, and ensuring compliance with food safety standards while consistently exceeding customer expectations.
We offer a competitive salary package ranging from RM 4,000 to RM 4,800 per month, commensurate with experience. If you're a motivated leader with a passion for the bakery and hospitality industry, we want to hear from you!
Responsibilities
- Oversee daily bakery store operations including opening and closing procedures
- Lead and coordinate team members to ensure smooth and efficient service delivery
- Monitor and maintain high standards of product quality and food safety compliance
- Manage customer relations, addressing inquiries and resolving complaints professionally
- Control inventory levels and coordinate with suppliers for timely stock replenishment
- Conduct regular staff training and performance evaluations
- Implement and enforce company policies and operational procedures
- Prepare shift reports and maintain accurate records of daily activities
Qualifications
- Diploma or Degree in Hospitality Management, Business Administration, or related field
- Minimum 2 years of supervisory or management experience in retail or hospitality sector
- Strong leadership and team management skills with excellent interpersonal abilities
- Proficiency in Microsoft Office applications and point-of-sale systems
- Knowledge of food safety regulations and hygiene standards
- Excellent problem-solving and decision-making capabilities
- Customer-focused mindset with exceptional communication skills
- Ability to work flexible shifts including weekends and public holidays