Job Description
Are you a digital enthusiast looking to elevate your career in a world-class tourism destination? Bintan Resort Cakrawala is seeking a dynamic and detail-oriented E-commerce Specialist to join our growing team. In this role, you will play a pivotal part in managing our online presence, driving digital sales performance, and enhancing the customer experience across various e-commerce platforms.
We are looking for a proactive professional who understands the nuances of online travel retail and digital marketing. You will collaborate closely with our marketing and operations teams to optimize product listings, manage inventory, and execute high-impact promotional campaigns that resonate with our target audience. If you are analytical, creative, and passionate about the digital landscape, this is the perfect opportunity to make an impact in a thriving environment.
Responsibilities
- Manage and maintain day-to-day operations of our e-commerce platforms and booking engines.
- Coordinate with internal teams to ensure accurate product descriptions, pricing, and visual content.
- Monitor e-commerce analytics and generate performance reports to identify growth opportunities.
- Implement digital marketing strategies and promotional campaigns to drive online traffic and conversion rates.
- Respond to customer inquiries and resolve issues related to online bookings or digital transactions.
- Continuously optimize the user journey to improve conversion and customer satisfaction.
- Stay up-to-date with industry trends, digital tools, and competitive e-commerce practices.
Qualifications
- Bachelor’s Degree in Marketing, Business Administration, Information Technology, or a related field.
- Minimum 1-2 years of experience in e-commerce management or digital marketing roles.
- Strong understanding of SEO, SEM, and digital advertising principles.
- Proficiency in e-commerce management systems, CMS, and Google Analytics.
- Excellent communication skills in both Indonesian and English.
- Strong analytical mindset with the ability to interpret data and translate it into actionable insights.
- Ability to work independently and collaboratively in a fast-paced environment.