Job Description
Join TAK Products & Services as an Executive in Brand & Customer Relations and become the ambassador of our premium brand. In this dynamic role, you'll create exceptional customer experiences that build lasting relationships and drive brand loyalty. Our showroom environment offers the perfect stage for you to showcase your exceptional communication skills and passion for hospitality. You'll be at the forefront of customer interactions, ensuring every touchpoint reflects our brand values and exceeds expectations. This position provides an exciting opportunity to develop your expertise in customer relationship management while contributing to the growth of a distinguished brand in Singapore's competitive hospitality sector. If you thrive in fast-paced environments and take pride in delivering outstanding service, this role is your chance to shine.
Responsibilities
- Represent the premium brand with professionalism and enthusiasm in all customer interactions
- Manage customer inquiries and resolve issues promptly and effectively
- Build and maintain strong relationships with customers to enhance loyalty
- Monitor customer feedback and provide insights for service improvements
- Collaborate with the marketing team to align customer service with brand messaging
- Maintain a high-quality showroom environment that reflects brand standards
- Track customer interactions and maintain detailed records for analysis
- Participate in team training sessions to enhance product knowledge and service skills
Qualifications
- Minimum of 2-3 years of experience in customer service or hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-focused approach
- Ability to work effectively in a fast-paced, dynamic environment
- Professional appearance and demeanor suitable for premium brand representation
- Basic knowledge of CRM systems and customer relationship management
- Positive attitude with a passion for delivering exceptional customer experiences
- Ability to work independently as well as part of a team