Job Description
Join the vibrant team at JEN Penang Georgetown by Shangri-La, a world-class hotel designed for today's savvy business and leisure traveler. We are seeking an experienced and passionate Executive Housekeeper to lead our housekeeping department and ensure an exceptional guest experience through impeccable cleanliness and comfort. As a key member of our leadership team, you will oversee all housekeeping operations, uphold the highest standards of luxury, and inspire a dedicated team to deliver excellence every day. Embrace the opportunity to celebrate the joy of life while advancing your career with a renowned global hospitality brand in the heart of Penang.
Responsibilities
- Direct and manage daily housekeeping operations including guest rooms, public areas, and back-of-house areas to maintain Shangri-La’s exacting standards.
- Recruit, train, and supervise housekeeping staff, fostering a culture of teamwork, professionalism, and continuous improvement.
- Develop and implement cleaning schedules, inventory control procedures, and budgeting to optimize resources and expenditures.
- Inspect guest rooms and public areas regularly to ensure quality, safety, and compliance with brand standards.
- Collaborate with other departments such as Front Office and Maintenance to ensure seamless guest experiences.
- Manage guest feedback and resolve any housekeeping-related issues promptly and courteously.
- Monitor and report on performance metrics, implementing strategies to enhance efficiency and guest satisfaction.
Qualifications
- Minimum 5 years of housekeeping management experience in a luxury hotel or resort environment.
- Proven leadership skills with the ability to motivate and develop a diverse team.
- Strong knowledge of cleaning chemicals, equipment, and safety regulations.
- Excellent organizational, communication, and problem-solving abilities.
- Bachelor’s degree in Hospitality Management or related field preferred.
- Fluency in English and Malay; additional languages are an asset.
- Ability to work flexible hours including weekends and public holidays.