Job Description
Are you a hospitality professional with an unwavering eye for detail and a passion for operational excellence? We are seeking a sophisticated and dedicated Executive Housekeeper to oversee the housekeeping operations for a high-end luxury property in the heart of Kuala Lumpur City Centre.
In this pivotal role, you will be the guardian of our guest experience, ensuring that every corner of our facility meets the highest international standards of cleanliness, hygiene, and aesthetic appeal. You will lead a high-performing team, implement efficient operational workflows, and manage resources to deliver an impeccable, five-star guest experience. If you are a natural leader with a proven track record in luxury hospitality management and a commitment to perfection, we want to hear from you.
Responsibilities
- Develop and implement comprehensive housekeeping standard operating procedures (SOPs) to ensure consistent quality.
- Direct, train, and mentor a diverse housekeeping team to maintain high service delivery standards.
- Conduct daily property inspections to ensure strict adherence to safety, hygiene, and cleanliness protocols.
- Manage inventory, procurement of supplies, and equipment maintenance to optimize operational costs.
- Coordinate with front office and engineering departments to manage room inventory and maintenance requests efficiently.
- Monitor and analyze guest feedback to continuously improve housekeeping service quality.
- Prepare and manage departmental budgets, reporting on productivity and cost-efficiency to upper management.
Qualifications
- Minimum of 5-7 years of experience in housekeeping management within a luxury hotel or high-end residential setting.
- Strong leadership skills with the ability to inspire and manage large operational teams.
- Exceptional attention to detail and a commitment to maintaining elite standards.
- Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
- Excellent communication skills in English and Bahasa Malaysia (Mandarin is a plus).
- Proven ability to thrive in a fast-paced environment and handle high-pressure situations with professionalism.
- Strong knowledge of OSHA requirements and international health and safety standards.