Job Description
Are you a passionate hospitality professional looking to elevate service standards in Labuan? We are seeking a dynamic and disciplined F&B Supervisor to join our team. This is an exciting opportunity for a hands-on leader who is dedicated to fostering a professional hospitality culture and driving operational excellence.
In this role, you will be the heartbeat of our food and beverage operations. We are looking for an individual who does not just manage shifts but inspires a team to deliver exceptional guest experiences. If you have a flair for innovation, a keen eye for detail, and the ability to instill discipline while mentoring staff, we want to hear from you.
You will play a pivotal role in implementing new ideas, streamlining service workflows, and ensuring that our establishment remains a top-tier destination for our patrons. If you are ready to take the next step in your career and make a tangible impact on our service delivery, apply today.
Responsibilities
- Oversee daily floor operations to ensure seamless service delivery and high guest satisfaction.
- Train and mentor front-of-house staff to maintain consistent service standards and professional etiquette.
- Implement new service workflows and operational improvements to boost team efficiency.
- Ensure strict adherence to hygiene, safety, and sanitation protocols across the F&B department.
- Monitor inventory levels and coordinate with the kitchen team to ensure availability of supplies.
- Handle guest inquiries, feedback, and complaints with professionalism to uphold the company’s reputation.
- Maintain team discipline and ensure that company policies are communicated and followed effectively.
Qualifications
- Minimum of 2-3 years of experience in an F&B service role, with at least 1 year in a supervisory capacity.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Deep understanding of food safety standards and hospitality best practices.
- Excellent communication and interpersonal skills in English and Malay.
- Strong problem-solving abilities and the capability to handle high-pressure situations gracefully.
- Ability to work flexible hours, including weekends and public holidays.
- A proactive mindset with a genuine passion for continuous improvement and service excellence.