Job Description
Are you passionate about delivering delicious food and exceptional service in a dynamic environment? A'Famosa Group, a leading name in hospitality and leisure, invites enthusiastic and dedicated individuals to join our vibrant Marrybrown team in Alor Gajah, Melaka, as a Fast Food Crew Member & Supervisor!
This is an exciting opportunity to play a dual role, contributing directly to our customer's dining experience while also stepping up to lead and inspire your colleagues. As a pivotal part of our Marrybrown outlet, you will be instrumental in maintaining the high standards of food quality, operational efficiency, and customer satisfaction that A'Famosa Group and Marrybrown are renowned for.
We are seeking individuals who thrive in a fast-paced setting, possess excellent communication skills, and are eager to grow their career in the food and beverage industry. Whether you're a seasoned professional looking for a supervisory challenge or a driven crew member ready to take the next step, this role offers a supportive environment to develop your leadership capabilities and enhance your restaurant management skills. If you're customer-focused, a team player, and have a keen eye for detail, we encourage you to apply and become a part of our success story in Alor Gajah!
Responsibilities
- Provide outstanding customer service, taking orders accurately and efficiently, and handling customer inquiries or feedback with a positive attitude.
- Prepare and serve a variety of Marrybrown menu items, ensuring adherence to all food safety, hygiene, and quality standards.
- Operate Point-of-Sale (POS) systems, handle cash and electronic payments, and ensure accurate daily sales reconciliation.
- Maintain a clean, organized, and hygienic work environment, including dining areas, kitchen, and restrooms.
- Supervise and mentor junior crew members, providing guidance, training, and support to foster a high-performing team.
- Assist in inventory management, including receiving supplies, stock rotation, and minimizing waste.
- Execute opening and closing procedures, including cash handling, equipment shutdown, and store security protocols.
- Ensure compliance with all company policies, procedures, and local health regulations.
Qualifications
- Minimum SPM/High School certificate or equivalent; higher education in Hospitality or F&B is a plus.
- Proven experience in the fast food or hospitality industry is preferred; leadership experience is a significant advantage.
- Strong interpersonal and communication skills, with the ability to interact effectively with customers and team members.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-centric mindset with a passion for delivering excellent service.
- Flexibility to work various shifts, including weekends and public holidays, as per operational needs.
- Ability to stand for extended periods and lift moderate weight.
- Candidates must be legally eligible to work in Malaysia.