Job Description
Are you a warm, energetic professional with a passion for world-class hospitality? Palawan Innovation Studios is seeking a dedicated Food & Beverage Hostess to become the face of our dining operations in the beautiful Southern Islands. In this role, you will play a pivotal part in crafting unforgettable guest experiences by ensuring seamless arrivals, expert table management, and a welcoming atmosphere that reflects our commitment to excellence.
We are looking for someone who thrives in a fast-paced environment, possesses impeccable grooming standards, and treats every guest interaction as an opportunity to exceed expectations. If you are a proactive communicator who enjoys the vibrant culture of the hospitality industry, we want to hear from you.
Join a forward-thinking team where your talent is valued, and your growth is supported. As our F&B Hostess, you will be the first point of contact for our discerning guests, setting the tone for their entire dining experience. We provide a dynamic work environment, competitive benefits, and opportunities to build a long-term career in one of the most iconic locations in the region.
Responsibilities
- Manage the restaurant reservation system to ensure optimal table turnover and guest satisfaction.
- Provide a warm, professional, and efficient welcome to all guests upon arrival.
- Coordinate with service staff to manage floor flow and address special seating requests.
- Monitor the dining area to ensure standards of cleanliness, atmosphere, and service are maintained.
- Handle guest inquiries, feedback, and complaints with grace and professionalism.
- Maintain a comprehensive knowledge of the menu to assist guests with initial questions.
- Process incoming phone calls and booking inquiries via email or reservation platforms.
- Support the restaurant management team with administrative tasks and operational reporting.
Qualifications
- Minimum GCE 'O' Levels or equivalent certificate in Hospitality or Tourism.
- At least 1-2 years of experience in a front-of-house or guest-service role, preferably in an upscale F&B environment.
- Exceptional verbal and written communication skills in English.
- Polished professional appearance and a positive, solution-oriented attitude.
- Proven ability to remain calm and efficient during peak operating hours.
- Proficiency with POS systems and digital reservation platforms (e.g., OpenTable, SevenRooms).
- Flexible availability, including weekends, public holidays, and rotating shifts.
- Strong interpersonal skills with a natural ability to build rapport with guests.