Job Description
Are you a hospitality professional with a passion for excellence? Elijah Royce Hotel & Residences Inc is seeking a dedicated and charismatic Front Office Clerk to join our premier team in Dasmarinas City, Cavite. In this pivotal role, you will be the face of our establishment, providing a warm, professional, and seamless experience for every guest from arrival to departure.
We are looking for individuals who pride themselves on attention to detail, proactive communication, and the ability to maintain composure in a fast-paced environment. If you thrive on exceeding guest expectations and want to build a career with a prestigious hospitality brand, we invite you to apply.
Responsibilities
- Warmly welcome, register, and assign rooms to guests upon arrival, ensuring a smooth check-in process.
- Manage guest inquiries, requests, and complaints with professional courtesy and efficient problem-solving.
- Handle multi-line phone systems, screen calls, and coordinate internal communication between departments.
- Process reservations, cancellations, and modifications through the Property Management System (PMS) accurately.
- Maintain high standards of front desk organization and cleanliness to ensure a professional atmosphere.
- Provide guests with comprehensive information regarding hotel amenities, local attractions, and concierge services.
- Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Accurately handle cash transactions, credit card processing, and daily reconciliation of shift receipts.
Qualifications
- Candidate must possess at least a Vocational Diploma/Short Course Certificate or Bachelor’s Degree in Hospitality Management, Tourism, or equivalent.
- At least 1-2 years of experience in front office operations or customer service within the hospitality industry.
- Excellent verbal and written communication skills in English and Filipino.
- Strong computer literacy and familiarity with hotel property management software (PMS).
- Proactive attitude with the ability to work shifting schedules, including weekends and holidays.
- A polished, professional appearance and a positive, service-oriented mindset.
- Strong interpersonal skills with the ability to interact with guests from diverse backgrounds.