Job Description
Are you a high-energy individual with a passion for wellness and exceptional customer service? Raditya Holdings is currently seeking a vibrant and professional Front Office Receptionist to join the team at Avenue Fitness in Badung, Bali. As the first point of contact, you will play a pivotal role in creating a welcoming atmosphere for our members and guests.
In this role, you will be the face of our fitness facility, managing daily administrative tasks, handling member inquiries, and ensuring that our operational standards are met with excellence. If you enjoy working in a dynamic environment, thrive on interpersonal interactions, and are dedicated to providing a five-star experience, we want to meet you.
We offer a supportive work environment where you can grow your career within the hospitality and fitness industry. Join our team and help us empower our community to reach their health and fitness goals!
Responsibilities
- Greet and welcome all members and guests with a professional and friendly demeanor.
- Manage front desk operations, including check-ins, guest registration, and facility access control.
- Handle incoming calls, emails, and walk-in inquiries with high efficiency and accuracy.
- Assist members with membership inquiries, program registrations, and scheduling appointments.
- Maintain a clean, organized, and welcoming reception area at all times.
- Handle basic administrative tasks and maintain accurate member database records.
- Collaborate with the training and management team to ensure seamless service delivery.
- Process payments and maintain accurate daily financial records for front-end transactions.
Qualifications
- Minimum High School Diploma or equivalent; Diploma in Hospitality or related field is an advantage.
- Previous experience in a front desk, customer service, or hospitality role is preferred.
- Strong communication skills in both Indonesian and English.
- Proficient in using computer software, including MS Office and basic booking systems.
- Highly organized with the ability to multitask in a fast-paced environment.
- Polite, proactive, and positive attitude towards members and staff.
- Ability to work on a rotational shift schedule, including weekends and public holidays.
- A genuine interest in health, fitness, and wellness.